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Cross Agency Innovation and Governance:
New York Business Express

Innovation that Matters!

November 1, 2018
1:00 pm - 2:30 pm
(12:30 pm Check-In)
The NYS Forum
24 Aviation Road, Suite 206, Albany New York

In this session, you will hear how the vision of leveraging technology to make government work smarter for citizens has been turned into reality. New York Business Express project was established to make it easier to open and run businesses in New York State. New York Business Express seeks to create a one-stop shop for business and professional licenses. ITS Business Formation and Licensing team members will share their experience with implementing an enterprise cross-agency application.

Session topics will include:

  • Customer Experience (CX)
  • Governance and Change Control Challenges of an Enterprise Cross-agency Application
  • Enterprise Technology and System Architecture
  • Participating Agency Experience
  • Production Statistics and Support
  • Success Metrics
  • And, what's next!


  • Rich Valenti, ITS Portfolio for Grants and Licensing Executive Director, NYS ITS
  • Drew Hanchett, Business Formation & Licensing Business Lead, NYS ITS
  • Anton Dreslin, Business Formation & Licensing Program Director, NYS ITS

Who can attend?

  • All NYS and NYC government staff
  • ITCR Members