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The NYS Forum
Business Innovation & Emerging Technologies Workgroup

How does this technology benefit Government?

March 1, 2018
2:00 pm - 4:00 pm
(1:30 pm Check-In)
The NYS Forum
24 Aviation Road, Suite 206, Albany, NY

Webex available for this event

How can the use of chatbots benefit your agency? Do you seek a faster, cost effective and accurate means to interact with your constituents or internal staff? A chatbot uses machine learning to examine conversational cadences in a request and mimics human conversation to deliver the appropriate response. Examples of chatbot usage are in customer service, the delivery of information and as virtual assistants. Understanding this innovative and disruptive technology will be important as you supplement existing platforms and plan for future projects.

Industry Experts will address the topics of:

  • Artificial Intelligence (AI) and chatbots
  • Drivers and trends in the adoption of chatbots
  • Designing Government interactions with chatbots
  • Government chatbot use cases
  • Challenges and future possibilities with chatbots


  • Eyal Darmon, Global Consulting & Digital Innovation Lead, Accenture, LLP
  • Serge Leontiv, Public Sector Innovation Lead, Oracle
  • Graham Katz, Senior Managing Consultant, Watson Federal IBM Corporation