The Forum's March Executive Committee Meeting

Performance Measurement: Putting it all Together

Presentation by Necia Boone, Director of IT Performance Management and Intelligence Services, NYS Chief Information Officer/Office for Technology

"You can't improve what you can't measure," (Harbor, 1997). The purpose of the presentation is to present best practices to implement performance management (PM) in an agency to satisfy the precise demands for executives and to facilitate effective management by defining and selecting practical metrics to be measured and reported for managing services.

Why should you attend?

  1. Learn best practices to implement performance management in your organization.
  2. Discuss how to kickoff PM training for workforce.
  3. Understand strategy mapping to identify ways to improve and leverage existing performance management processes.
  4. Select Performance Metrics
    1. Set Great Goals and definitions that are measurable, plain and simple. Learn how to determine a measurable expectation and how to select appropriate indicators of progress.
    2. Write the Right Objectives that are measurable and effectively explore the differences between activity-oriented and results-oriented objectives.
    3. Learning by Doing - Data Collect and Quality Assurance - the practice of writing measurable expectations.


View Presentation: (links open in a new window)
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PDF format (pdf 372 KB)

Time & Place:

  • Friday, March 14, 2008
  • 8:30 - 10:00 am (8:00 Check-in/Registration)
  • Museum Theater, Cultural Education Center, Empire State Plaza, Albany, NY