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The NYS Forum

Human-Centered Design

October 26, 2016
10:30 am - 12:00 pm
(10:00 am Check-In)
NYC Department of Law
100 Church Street, New York NY

Webex available for this event

Do you and your team face the challenge of producing effective customer solutions? Centering solution design on the needs of the human end-users results in successful government services.

Human-Centered Design (HCD) is an approach which can be applied to many kinds of problems. The HCD methodology is based on highly collaborative, visual and hands-on techniques. Utilizing the HCD methodology promotes successful solutions by developing a deep understanding of users' needs, challenges and behaviors.

In 2013, NYC DoITT received intensive training in Human-Centered Design to encourage comprehensive analysis, ideation, and decision making at the onset of a project. In this session you will have the opportunity to learn of Human-Centered Design based on the DoITT experience.

Presentation will include:

  • What is Human-Centered Design (HCD)?
  • How can the HCD methodology benefit your organization?
  • Hear of HCD examples within NYC government.


  • Dominic Berg, Associate Commissioner, Project Services - New York City Department of Information Technology & Telecommunications